Protect yourself from the unexpected events of everyday life!
Discover all the advantages of these protection plans we have available for you.
Warranty Extension
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Repair
In the event of a breakdown, don't worry, Mapfre will handle the diagnosis and repair of the equipment in question.
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Customer Service
You have specialists at your disposal with a coordinated, integrated service to provide general information, advice on maintenance and operation, and also complete claims assistance and management.
Theft or Damage
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Replacement
If the repair is not viable, they will replace your equipment with another one of similar characteristics.
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Robbery or Theft
In the event of theft or robbery with forced entry, we guarantee the replacement of your equipment, with a financial limit according to the applicable contractual conditions.
How to purchase Mawdy Insurance at Cooltrends Portugal
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Step 1
Visit our website and choose the product you want to purchase.
Go to the product page. -
Step 2
Click on the Insurance and Extended Warranties menu - Mawdy
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Step 3
Choose your desired Model:
- Without Insurance
- 1-Year Extended Warranty
- 1-Year Theft or Damage Insurance
- 2-Year Theft or Damage Insurance
Frequently Asked Questions about Mawdy
How and where can I buy Mapfre insurance?
Extended Warranty Insurance is available on product pages. To find it, simply:
- Visit our Online Store;
- Choose the product you wish to purchase;
- On the product page, below the Quantities menu, you will find the "Insurance and Warranty Extensions - Mawdy" menu;
- Click on this menu and check the box for the desired insurance.
What is the need for insurance?
When purchasing a product, the legal warranty from the manufacturer only covers internal faults. This is for a limited period of time. After this period expires, in the event of equipment damage, theft, or internal fault, it is no longer covered by the manufacturer's warranty. By having such insurance, you protect your most important products and equipment, feeling more secure in case of an accident.
Which equipment is eligible for this insurance?
Extended warranty insurance covers a wide variety of products.
In the case of Theft and Damage insurance, the list is more focused on the world of IT and communications.
What do insurance policies cover?
Extended Warranty:
- Repair: In case of malfunction, diagnosis and repair of the equipment in question.
- Replacement: If repair is not viable, your equipment will be replaced with another of the same brand or similar and with the same technical characteristics.
- Customer Service: Specialists are at your disposal with a coordinated integrated service to provide general information, maintenance and operation advice, as well as assistance and complete claims management.
Theft and Damage:
- Repair: In case of malfunction, diagnosis and repair of the equipment in question at the authorized repair center.
- Replacement: If repair is not viable, your equipment will be replaced with another of similar characteristics.
- Customer Service: Specialists are at your disposal with a coordinated integrated service to provide general information, maintenance and operation advice, as well as assistance and complete claims management.
- Theft or Burglary: In case of theft or burglary, we guarantee the replacement of your equipment, with an economic limit according to the applicable contractual conditions.
Is there an excess/deductible applicable in the event of a claim?
Yes, if you activate the Theft and Damage insurance, there is a 10% deductible on the retail price of the equipment for IT products, and 10% or a minimum of €25 for communication equipment.
Can I activate an insurance policy after I've already made a purchase?
Insurance policies must be purchased at the time of purchase; however, it is still possible to buy an extended warranty insurance up to 5 days after the invoice issue date. For theft and damage insurance, these must be purchased at the time of sale and cannot be acquired later. All insurance policies start on the invoice date, as this element is important for subsequent evaluation by MAWDY.