Orders & Shipping
How long does delivery take?
Portugal:
- Nacex: 1 business day;
- CTT Expresso: 1 to 2 business days.
Spain:
- Nacex: 1 business day.
Azores/Madeira Islands:
- CTT Expresso: 2 to 5 business days.
International (France, Germany, etc.):
- Fedex: 5 to 7 business days.
The delivery time may vary depending on the chosen service and the destination region.
What are the available shipping methods?
We offer different shipping options, including CTT Expresso and standard services for various regions.
How can I track my order?
After submission, you will receive an email with a tracking code, which can be used to monitor the delivery status.
Are the products available for immediate shipping?
Yes, all products available on the website are in stock and ready for immediate dispatch.
However, in exceptional circumstances (e.g., unforeseen stock depletion, logistical delays, or force majeure), we may require more time to process the shipment.
iPhones and some Smart Home products are only available by order, but we will be quick to send them to your address.
In these cases, the customer will be informed immediately.
Payments & Cancellations
Are the payments secure?
Yes! At Cooltrends Portugal, we guarantee complete security for your transactions. We use the most advanced encryption on the market, ensuring your data is protected against any attempt at fraud.
We count on the help of Viva Payment Services, S.A., which manages our payment system.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. After shipping, you will need to follow the return process.
What payment methods are accepted?
We accept several payment methods, including:
- Credit/debit card (Visa, Mastercard, Maestro);
- Bank transfer (Coming soon);
- Multibanco Reference;
- MB WAY;
- Payshop (Unavailable Online);
- Klarna;
- Sequra (Coming soon).
Returns & Refunds
How do I get a refund?
You can exchange it for another product or receive a store credit voucher, valid for one year.
What is your return policy?
Return period: 14 days after receipt.
Products must be new, unused, and in their original packaging, with all accessories included.
How long does a refund take?
Once the product is received and inspected, the refund will be processed within 5 business days.
Who pays for return shipping?
If the product is defective or has been sent incorrectly, Cooltrends Portugal covers all return and reshipment costs.
If the return is due to withdrawal or exchange without defect, the shipping costs are the responsibility of the customer.
Contact & Customer Support
What are your opening hours?
Email: 24/7, we may take up to 24 hours to reply to your email.
Everything about contacts in the contacts tab